Refund policy
Last updated: October 14, 2026
At FlyDoze, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully before placing an order. By placing an order, you agree to the terms below.
1. Refunds for Damaged, Defective or Incorrect Items
Refunds and replacements are provided where your order arrives damaged, defective, or is not the item you ordered. In these cases, FlyDoze covers all associated costs, including return shipping where a return is required.
To make a claim, please contact us at helpflydoze@gmail.com within 7 days of receiving your order and include:
- Your order number;
- A short description of the problem;
- Clear photographs of the product and the label on the package;
- Photographs of the packaging, where relevant;
- A video, where needed to show a functional issue.
Once your claim is reviewed and approved, we will offer a free replacement or a full refund. We may ask for additional information to properly investigate the issue. Please do not send any item back without first contacting us, as returns sent without authorisation may not be accepted.
2. Change-of-Mind Returns
If you change your mind, you may request a return within 14 days of receiving your order, where the statutory right of withdrawal applies.
To be eligible, the product must:
- Be unused and in its original condition;
- Be free from damage, marks, stains, odours or any signs of use;
- Include all original accessories, packaging and components;
- Be securely packaged to prevent damage during transit.
For change-of-mind returns, the customer is responsible for the return shipping costs. Original shipping is free, so no shipping charges are deducted from the refund. We recommend using a tracked shipping service, as FlyDoze is not responsible for returns that are lost or damaged in transit when the return is arranged by the customer.
We reserve the right to reduce or refuse a refund where the value of the product has been diminished by handling or use beyond what is necessary to inspect it, where permitted by applicable law.
3. Non-Returnable Items
For hygiene reasons, items that have been used, worn, or removed from sealed hygienic packaging (such as eye masks, neck pillows and other personal-use travel accessories) cannot be returned unless they arrived damaged, defective or incorrect. Gift cards and items purchased on final sale are also non-returnable.
4. How to Start a Return
Please email helpflydoze@gmail.com with your order number and the reason for your return. Our team will reply with the return instructions and address. Returns sent without prior approval cannot be processed.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
6. Late or Missing Refunds
If you have not received your refund after the period above, please first check with your bank or card provider. If you still have not received it, contact us at helpflydoze@gmail.com.
7. Order Cancellations
Orders can be cancelled free of charge before they are processed and shipped. Once an order has been shipped, it can no longer be cancelled and the return conditions above apply.
8. Chargebacks
If you have any issue with your order, please contact us before opening a dispute with your bank or payment provider. We are committed to resolving every issue quickly and fairly.
9. Contact Us
For any questions about returns or refunds, contact us at helpflydoze@gmail.com.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.